Hi all, here are my store policies. By making a purchase on this website, you agree to the terms and conditions as stated on this page. Breaking any of the rules or repeated harassment will result in an immediate refund of all of your orders minus the fees with no prior notice and ban from future purchases.
Refunds, Returns, or Exchanges
All sales made on this site are final. I do not offer any refunds, returns, or exchanges with the exception of if I sent out the wrong item. In the case I do refund you, it will be minus the processing fee.
Shipping
All in hand items will be shipped within 2-5 business days after a purchase is made. If there are any delays with updates to your tracking, please let me know as soon as possible.
All packages will be shipped via USPS. Tracking will be included for all packages.
For international shipping, I am not responsible for customs fees and taxes. That is between the recipient and their customs. This store cannot charge VAT taxes, and any/all taxes charged are the responsibility of the recipient.
Disclaimer: I will not be liable for any lost or stolen packages after the tracking has been marked as "Item has arrived in destination country" or "Item has arrived at the delivery office in the destination country" I will also not be liable for any fees or taxes that may be incurred on your package.
Please contact your local post office with your tracking number if there are any issues that occur with the delivery of your package.
Address Changes and Combine Orders
I will only accept address changes and combine orders for in-hand orders within 48 hours of purchase. Any changes after this time period may be not be allowed and your order will be shipped to the address on the order confirmation.
For pre-orders, please send your request as soon as you know the new address to ship to.
I will not do an address change if the new address is in a different country.
Please contact me through my contact form including the order number(s), old address AND new address.
Preorders
Purchasing any pre-sale item means that you understand that the item may take some time for production to be completed. Production can take an upwards of 3 to 8 months or more, estimated shipping time will be included in the description of the item. Delays are sometimes to be expected. All updates will be posted on my instagram and you are welcome to message me at any time for any updates!
Pin Grading System
Pins are HANDMADE items and should be not expected to be completely flawless. I will not sell any pins that do not measure up to my standards of quality. If you receive a pin you are unhappy with, please email me your concerns.
A Grade - Very few or minimal flaws at arm's length. Flaws may include, but are not limited to, light plating imperfections, light scratches, small specks, slight discoloration, minimal screenprinting imperfections, small air bubbles, or slight enamel underfill and/or overfill.
B Grade - Minor flaws at arm's length. Flaws may be more apparent and visible but do not ruin the overall appearance of the pin. Flaws may include, but are not limited to, more noticeable enamel underfill or overfill, moderate scratches to the enamel or plating, more visible air bubbles within the enamel, mild discoloration, slight screen printing errors (such as slight misalignment, light scratches), small areas of missing enamel, etc.
C Grade - More apparent flaws at arm's length. Flaws are easier to spot and are more noticeable. Flaws may include, but are not limited to, larger areas of enamel underfill or overfill, major screen printing imperfections (such as heavy misalignment), discolored enamel, deep scratches, missing plating/enamel, etc.
Pre-orders Grade, P4P, and freebies - I do not strictly grade p4p or freebie pins. I will make sure there are no horrible face flaws.
Bent back posts and backstamp related flaws are not considered during grading. Flaws on the edges/sides of the pin are considered but left to my discretion as they do not take away from the overall pin. Any flaws or damage that occurs during transit are also out of my control.